Otto Mergl
Admin · Owner
Posted Nov 12, 2026, 6:44 AM
Nov 12, 2026, 6:44 AM
When a score posts low, everybody points at somebody. The healthy version: the manager owns the calendar and the budget, the super owns the walks, the techs own the fixes — and all three see the same checklist. How is ownership split on your team, and where does it break down?
Otto Mergl
Admin · Owner
Posted Nov 14, 2026, 2:18 PM
Nov 14, 2026, 2:18 PM
The breakdown I see most is not effort, it is information: the techs know the fails, the super knows the buildings, the manager knows the date — and nobody holds all three at once until the report does it for them. A shared checklist and one short standing meeting fix more scores than any pep talk. Ownership should mean one name per layer, with the same list in every hand. On your team, who honestly owns the score when it posts low — and where does the handoff between manager, super, and tech break down?