Fix on the spot vs work order — where's your line?

Some fails die in thirty seconds with a screwdriver — a GFCI reset test, a battery swap, a latch adjustment. Others become work orders and risk dying in a queue. Where is your line during a pre-walk: what must the walker fix on the spot, and what is allowed to become a ticket? Bonus points for the kit list your walkers carry.

My bias is simple: if the walker is standing in front of a fail with the part in the bag, the fail should die right there. Every work order is a small gamble that the ticket survives the queue, the schedule, and the second visit — and some of them do not. The line I draw is time and tools: under ten minutes with what's on the walker's belt, it gets fixed and photographed on the spot. What does your pre-walk kit bag actually contain — the tools and parts your walkers never leave the office without?